Terms & Conditions

Use of the Website

Welcome to the CRUZ & PEPITA website (the ‘website’). By accessing this website you agree to these terms and conditions (the ‘Terms’). If you do not agree to them you may not use this website and should leave it immediately.


This website ("Website") is owned by Pepita Diamand (siret 529 889 040 00026) ("We/Us").


This Agreement supersedes all prior agreements and may be revised by Cruz & Pepita at any time.  
You agree that you will use the Website in accordance with these terms and conditions and that You will not use the Website for any unlawful purpose.

General Disclaimer

We have taken great care to ensure that the Items on our website are presented as accurately as possible. However each piece is made by hand and pattern variations are common.  Also, colour clarity will depend upon your own personal monitor and we therefore cannot guarantee that the colour of the actual Item is absolutely accurate. Before placing an order please read through these Terms.

Under no circumstances will Cruz & Pepita be held liable for any indirect, incidental, special and/or consequential damages or loss of profits which result from any use or access of, or any inability to use or access, the Website.

Privacy & Safety

Your privacy is important, as as such, We will not share Your data with third parties for commercial benefit or otherwise, except  for the purpose of the fulfilment and delivery or Your order. 

 

This Website uses cookies to allow the web server to recognise You as a unique user when You visit. These cookies are necessary for the proper functioning of certain data access features on the site, such as the online shopping component. Cookies allow programs running on the web server to keep track of Your order data and any options You have specified, such as currency conversion rates. The use of cookies is restricted to allowing the web server to recognise You as the same visitor to the Website each time You interact with the data-driven features of the Website. Though cookies uniquely identify You to the web server, they do not personally identify You, therefore it is not possible for us to determine Your name or email address from the cookies We place on Your computer.

 

The Website is protected by SSL (Secure Socket Layer) encryption. SSL is a security device which ensures that any data entered into a secure area of the site is encrypted during transmission over the Internet. SSL utilises data encryption to create a secure environment to conduct online transactions.

Payments

Delivery

By completing an Order, You are making an offer to purchase the Product at the price set out in the Website. All Orders placed through the Website are subject to confirmation and acceptance by Cruz & Pepita. Cruz & Pepita reserves the right to cancel an Order - and refund any payment made by You - for any reason, including stock availability.

Payment must be made at the time of submitting the Order.  You warrant that You are an authorised user of the Payment method.   We accept Visa, Mastercard and American Express payments from customers worldwide.   Cruz & Pepita does not store or keep credit card numbers from online transactions.

All transactions are settled in Euros (€). If you are ordering from outside the European Union, and your bank account or credit card is held in a different currency, your purchase will automatically be converted by your designated Payment method when you complete the transaction.  The conversion rate varies from day to day with the current exchange rate.  Many banks also charge a small currency conversion fee, contact your bank or credit provider for details.
 

Cruz & Pepita reserves the right to make changes to prices at our discretion.  We endeavour to keep the information on the Website up to date however it may contain errors and inaccuracies and may not be current at time of viewing.

Cruz & Pepita delivers to most European destinations using third party shipping service providers.

FRANCE

Chronopost 1 business day home delivery at €10.50 or FREE ON PURCHASES OVER €200!

 

UK / AUSTRIA / BELGIUM / DENMARK / FINLAND / GERMANY / GREECE / ITALY / IRELAND / LUXEMBOURG / NETHERLANDS / POLAND / PORTUGAL / SLOVENIA / SLOVAKIA / SPAIN

Chronopost 3-4 business day home delivery at €15.50 or FREE ON PURCHASES OVER €300!


CANADA
Chronopost 3 business day home delivery at €20.00.
Please note that local tarifs and tax will likely be collected by the courier on delivery.  

 

US
Chronopost 3 business day home delivery at €27.50.
Please note that local tarifs and tax will likely be collected by the courier on delivery.

 

REST OF THE WORLD
Please email info@cruzandpepita.com if you a have a specific International request.

Cruz & Pepita endeavours to dispatch all online orders within 24 hours of purchase, except over weekends or unless stated otherwise.  Delivery times may vary and expected delivery times are estimates.   Cruz & Pepita will not be liable to You for any loss or damage You suffer if the Product is not delivered within the estimated timeframes.

 

Until further notice, all deliveries require Signature Confirmation.  Risk and title in the Product will pass to You upon You, or any other person in attendance at the delivery address, signing for receipt of the Product.

Returns

Unworn, mint-condition purchases may be returned free of charge within 14 days of purchase for a full refund. 

 

To organise a return, please email info@cruzandpepita.com with the word RETURN and your original ORDER NUMBER in the subject and instructions will be sent to you by email including a free shipping label.

 

CRUZ&PEPITA reserves the right to reject a return if the condition of the item is deemed unacceptable for resale.

Intellectual property

The Website is the copyright property of Pepita Diamand.  Reproduction of part or all of the contents in any form of the Website is prohibited other than for individual use only and may not be recopied and shared with a third party. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form.

Warranties

Cruz & Pepita does not provide warranties of any kind on any of its products or on any information provided on the Website. You acknowledge that the Products require special maintenance. Cruz & Pepita will not be liable for any damage caused by any failure by You to maintain the Product properly.

Please note that the colours of Product may vary slightly from those displayed by Your computer monitor.

Indemnity

By accessing the Website, You agree to indemnify and hold Cruz & Pepita harmless from all Claims arising from or in connection with Your use of the Website.

Termination

Cruz & Pepita reserves the right to terminate this Agreement at any time and shall not be liable to You for any cost, expense, or damages whatsoever for terminating this Agreement.  If the Product has not been delivered to You prior to any termination of this Agreement, We will refund to You any payment You have made prior to the termination.

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